Mobile App Terms of Use

MOBILE APP TERMS OF USE

Lumen

Effective 01 July 2026 | Version 1.0

These Mobile App Terms of Use (Terms) govern your download, installation, access to, and use of the Lumen mobile application (App), which is operated by Lumen App Pty Ltd (ACN 696 182 386 / ABN 21 696 182 386) (we, us or our).

Lumen is an AI-assisted manifestation and vision board platform affiliated with social media influencers and creator talent. The App allows you to create and save vision boards, generate personalised affirmations and manifestations through the AI Features, interact with Influencer Content, and access related Services on a Subscription basis.

By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not download, install, access, or use the App.

These Terms should be read together with our Website Terms of Use, Privacy Policy, Acceptable Use Policy, Website Disclaimer, Cookie Policy, and any other policies or terms we make available through the App. If there is any inconsistency between these Terms and another document we make available in relation to the App, these Terms prevail to the extent of the inconsistency, unless the other document expressly states otherwise.

In these Terms, you and your refers to you as a user of the App.

OPERATIVE PROVISIONS

1. DEFINITIONS AND INTERPRETATION

Definitions

In these Terms, the following definitions apply:

Interpretation

In these Terms, unless the context otherwise requires:

1. headings are for convenience only and do not affect interpretation;
2. the singular includes the plural and vice versa;
3. a reference to a person includes a corporation, partnership, joint venture, association, government body, or other entity;
4. a reference to a statute, regulation, or other law includes all amendments, consolidations, and replacements;
5. a reference to writing includes email; and
6. where a word or expression is given a particular meaning, other parts of speech and grammatical forms of that word or expression have a corresponding meaning.

2. ACCEPTANCE OF THESE TERMS

1. By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. If you are accessing or using the App on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, you and your refers to that entity.
3. You must be at least 18 years of age to create an Account, purchase a Subscription, and use the App. If you are under 18, you must not download, install, or use the App.
4. We may require you to agree to additional terms and conditions that apply to specific features, Services, promotions, or competitions available through the App. Any such additional terms supplement and are to be read together with these Terms.

3. THE APP AND THE SERVICES

1. The App provides access to the following Services:
   1. AI Features that generate personalised manifestations, affirmations, prompts, and vision board elements in response to your inputs;
   2. tools to create, save, and manage vision boards and related personal development content;
   3. Influencer Content, including AI-assisted personas, voices, likenesses, and stylised outputs modelled on or licensed from specific social media influencers, creators, or talent affiliated with Lumen; and
   4. related digital services, notifications, and in-app content made available to Subscribers from time to time.
2. We may, at our sole discretion:
   1. introduce new features, Services, AI Features, or items of Influencer Content, or modify existing features, Services, AI Features, or Influencer Content;
   2. discontinue or suspend any feature, Service, AI Feature, or item of Influencer Content (in whole or in part); or
   3. impose limits on the use of, or access to, any feature or Service,
3. at any time and without liability to you. Where a change is material, we will use reasonable endeavours to provide you with advance notice (including by in-app notification or email).
4. We do not guarantee that the App, the Services, or any specific AI Feature or influencer persona will be available at all times or that access will be uninterrupted, timely, secure, or error-free.

4. ACCOUNTS

1. To access the App and the Services, you must create an Account. When creating an Account, you must:
   1. provide accurate, current, and complete information (including your name, email address, and date of birth);
   2. keep your Account information up to date; and
   3. not create an Account using false information, a false identity, or the identity of another person without their authority.
2. You are responsible for maintaining the confidentiality of your Account credentials (including your username and password) and for restricting access to the device on which you have installed the App. You must notify us immediately of any unauthorised access to, or use of, your Account.
3. You are responsible for all activity that occurs under your Account, whether or not the activity is authorised by you, except to the extent that the activity is the result of our negligence, wilful misconduct, or breach of these Terms.
4. We may suspend, restrict, or terminate your Account at any time if we reasonably believe you have breached these Terms (including our Acceptable Use Policy), engaged in unlawful or harmful conduct, or where continued access poses a risk to us, other users, or the integrity of the App or the Services.

5. LICENCE TO USE THE APP

1. Subject to your compliance with these Terms and payment of all applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to download, install, and use the App on a mobile device that you own or control, solely for your personal, non-commercial purposes.
2. You must not, without our prior written consent:
   1. copy, reproduce, distribute, republish, or transmit the App, any AI Output, or any Influencer Content, except as permitted by these Terms;
   2. modify, adapt, translate, reverse engineer, decompile, or disassemble the App, the AI Features, or any part of them;
   3. create derivative works based on the App, the AI Features, or any Content (including Influencer Content);
   4. remove or alter any copyright, trade mark, or other proprietary notice contained in the App or in any Content;
   5. use any data mining, robots, scraping, or similar data gathering or extraction methods on the App or the AI Features;
   6. use the App, the AI Features, or any Content to develop, train, or fine-tune any competing product or service, or any machine learning model;
   7. use any name, likeness, voice, or persona of any influencer, creator, or talent featured in the App (whether by way of Influencer Content or otherwise) for your own promotional, commercial, or other purposes; or
   8. sublicense, rent, lease, lend, sell, or otherwise transfer the App or your rights under these Terms to any third party.
3. All rights not expressly granted to you in these Terms are reserved by us or our licensors.

6. SUBSCRIPTIONS AND FEES

1. Access to the AI Features, Influencer Content, and certain other Services requires a paid Subscription. The Subscription plans, Fees, and billing frequency available to you will be presented at the point of subscription and, where applicable, in your Account settings or through the relevant App Store.
2. Subscriptions may be billed through the Apple App Store, the Google Play Store, or directly by us through the Website, as indicated at the point of subscription. Where your Subscription is billed through an App Store:
   1. your Subscription is subject to both these Terms and the terms and billing mechanisms of the relevant App Store;
   2. the App Store (and not us) is responsible for processing your payment and managing any refund you may be entitled to under the App Store's policies; and
   3. you must manage, change, or cancel your Subscription through the relevant App Store's subscription management settings.
3. By purchasing a Subscription, you authorise us (or the relevant App Store or payment provider) to charge the applicable Fees to your nominated payment method on a recurring basis until the Subscription is cancelled in accordance with these Terms or by the relevant App Store's billing mechanism.
4. All Fees are payable in Australian dollars (unless otherwise specified) and are inclusive of GST where applicable. You are responsible for any taxes, duties, or other government charges that apply to your Subscription, other than taxes on our income.
5. Subject to clause 15.4(c) and any refund required under the Australian Consumer Law or the relevant App Store's refund policy, all Fees are non-refundable once paid. Where you cancel your Subscription before the end of the current billing period, we will not refund or pro-rate partial billing cycles.
6. We may change the Fees or introduce new Fees from time to time. We will notify you of any change to the Fees at least 30 days before the change takes effect. If you do not agree to the change, you may cancel your Subscription before the change takes effect.
7. If your payment method fails or we are otherwise unable to collect Fees owed, we may suspend or terminate your access to the Services until payment is received. You remain liable for any unpaid Fees.

7. CANCELLATION OF SUBSCRIPTIONS

1. You may cancel your Subscription at any time through your Account settings or through the billing mechanism of the relevant App Store. Cancellation will take effect at the end of your current billing period, and you will continue to have access to the Services until that time.
2. We may cancel or suspend your Subscription (without refund) if you breach these Terms, fail to pay Fees, or engage in conduct that, in our reasonable opinion, warrants cancellation or suspension.
3. Cancellation of your Subscription does not automatically terminate your Account. You may continue to access any free features of the App (if available) after cancellation, subject to these Terms.

8. AI FEATURES AND INFLUENCER CONTENT

1. The App gives you access to AI Features that generate AI Output in response to your inputs. AI Output is generated algorithmically by machine learning and generative models and is not reviewed by a human before being delivered to you.
2. You acknowledge and agree that AI Output:
   1. is provided for general informational, inspirational, and entertainment purposes only, to support personal reflection, goal-setting, and creative visualisation;
   2. does not constitute, and must not be relied on as, professional advice of any kind (including medical, psychological, psychiatric, therapeutic, legal, financial, tax, accounting, or similar advice);
   3. may be inaccurate, incomplete, outdated, biased, misleading, hallucinated (content that appears plausible but is factually incorrect), or otherwise unreliable, and may differ between users even where similar prompts are used; and
   4. does not promise or guarantee that any particular life, financial, health, relationship, career, or other outcome will be achieved through the use of Lumen.
3. The App may feature Influencer Content, including AI-assisted personas, voices, likenesses, or stylised outputs modelled on or licensed from specific social media influencers, creators, or talent (each an Affiliated Influencer). Statements, suggestions, or affirmations expressed in Influencer Content are those of the relevant Affiliated Influencer (or are algorithmically generated in a style associated with them) and do not necessarily reflect the views, opinions, or recommendations of us, our directors, employees, or agents. The appearance of any Affiliated Influencer in the App does not imply that the Affiliated Influencer endorses any particular outcome, result, or use of the App by you.
4. You must not submit inputs to the AI Features that relate to personal health, mental health, suicidal ideation, self-harm, substance abuse, or any other sensitive or vulnerable matter. The AI Features are not equipped to respond safely or appropriately to such inputs. If you are experiencing a mental health crisis, please contact a qualified health professional or a crisis support service immediately (in Australia, Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636).
5. Your use of the AI Features is also subject to our Acceptable Use Policy, which sets out the rules, prohibited inputs, and disclaimers that apply to your interactions with the AI Features.

9. USER CONTENT AND CONDUCT

1. You retain ownership of any Intellectual Property rights that you hold in your User Content (including vision boards you create and prompts or inputs you submit to the AI Features). By submitting User Content to the App, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to use, host, store, reproduce, modify, adapt, publish, communicate, display, and distribute your User Content, solely for the purposes of:
   1. operating, maintaining, securing, and improving the App and the Services (including the AI Features);
   2. providing the AI Features in response to your inputs; and
   3. content moderation, safety, fraud prevention, and compliance with our legal obligations.
2. Our use of your personal information in connection with the App and the AI Features is further described in our Privacy Policy.
3. You represent and warrant that:
   1. you have all necessary rights, licences, and permissions to submit your User Content to the App and to grant the licence in clause 9.1;
   2. your User Content does not infringe, misappropriate, or violate the intellectual property rights, privacy rights, or other rights of any third party; and
   3. your User Content complies with these Terms and all applicable laws.
4. We do not claim ownership of your User Content. However, you acknowledge that AI Output generated in response to your User Content may be similar or identical to output generated for other users.
5. When using the App and the Services, you must not:
   1. use the App for any unlawful, fraudulent, or harmful purpose;
   2. submit any User Content or input to the AI Features that constitutes or contains content that is unlawful, defamatory, obscene, threatening, harassing, discriminatory, or otherwise objectionable;
   3. use the App or the AI Features to harass, bully, stalk, intimidate, or threaten any person;
   4. introduce any virus, trojan horse, worm, logic bomb, or other material that is malicious or technologically harmful;
   5. attempt to gain unauthorised access to the App, any account, or any data or system connected to the App; or
   6. interfere with or disrupt the integrity or performance of the App, any AI Feature, or any Service.
6. We reserve the right (but are not obliged) to review, monitor, or remove any User Content (including AI inputs and outputs) that we reasonably consider to be in breach of these Terms or otherwise inappropriate. We may take any action we consider appropriate in relation to breaches, including suspending or terminating your Account and reporting suspected unlawful activity to relevant authorities.

10. INTELLECTUAL PROPERTY

1. All Intellectual Property in and to the App, the Services, the AI Features, the Influencer Content, and all other Content (including text, graphics, logos, images, software, AI Output, and the design, selection, and arrangement of those materials) is owned by or licensed to us (or our Affiliated Influencers). Nothing in these Terms transfers any Intellectual Property to you.
2. Except as expressly permitted by these Terms, you must not use any of our Intellectual Property (or that of any Affiliated Influencer) (including our trade marks, logos, branding, or an Affiliated Influencer's name, voice, or likeness) without our prior written consent.
3. If you provide us with any feedback, suggestions, or ideas about the App, the Services, or the AI Features, you assign to us all Intellectual Property rights in that feedback and we may use it for any purpose without compensation or attribution to you.

11. THIRD PARTY SERVICES AND APP STORES

1. The App may integrate with, or allow access to, Third Party Services. We do not own or control Third Party Services and are not responsible for their availability, content, accuracy, privacy practices, or conduct. Your use of Third Party Services is subject to the terms and privacy policies of the relevant third party.
2. You acknowledge and agree that:
   1. these Terms are between you and us, and not with any App Store;
   2. the applicable App Store is not responsible for the App or its content, and has no obligation to provide maintenance or support for the App;
   3. you must comply with any usage rules set by the applicable App Store (including the Apple App Store Terms of Service or Google Play Terms of Service) in addition to these Terms;
   4. the applicable App Store is a third party beneficiary of these Terms and is entitled to enforce these Terms against you; and
   5. to the extent that you purchased your Subscription through an App Store, the App Store's billing, refund, and cancellation policies apply to that transaction in addition to these Terms.
3. If there is any inconsistency between these Terms and the usage rules of the applicable App Store, the usage rules prevail to the extent of the inconsistency.

12. DISCLAIMERS AND LIMITATION OF LIABILITY

1. The App, the Services, the AI Features, the Influencer Content, and all other Content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all representations, warranties, and conditions of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
2. Without limiting clause 12.1, we do not warrant or represent that:
   1. the App will be compatible with your device, operating system, or other software;
   2. the App or the AI Features will be available without interruption or that any defects will be corrected;
   3. the App, the servers that make it available, or any files or AI Output transmitted through the App are free from viruses or other harmful components;
   4. AI Output will be accurate, complete, reliable, current, appropriate, or fit for any particular purpose; or
   5. the use of Lumen, the AI Features, or any manifestation or vision board practice will produce any particular outcome, result, or benefit in your life.
3. To the maximum extent permitted by law, we exclude all liability (whether arising in contract, tort (including negligence), under statute, or otherwise) for any Loss arising out of or in connection with your download, installation, access to, or use of the App, the Services, or the AI Features, including any Loss arising from:
   1. any errors, omissions, inaccuracies, or hallucinations in any Content, AI Output, or Influencer Content;
   2. any decision made or action taken (or not taken) by you in reliance on any Content, AI Output, or Influencer Content;
   3. any interruption, suspension, or discontinuation of the App, any AI Feature, or any Service;
   4. any viruses or other harmful components transmitted through the App;
   5. any unauthorised access to, or use of, our servers or any personal information stored on them;
   6. any submission of sensitive, health-related, or vulnerable inputs to the AI Features, or any AI Output generated in response to those inputs;
   7. any act or omission of another user, or any User Content; or
   8. any Third Party Services accessed through the App.
4. To the extent that our liability cannot be excluded by law, our total aggregate liability to you for all claims arising out of or in connection with the App, the Services, or these Terms is limited, at our option, to:
   1. the resupply of the relevant Services; or
   2. the Fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
5. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

13. MODIFICATIONS TO THESE TERMS

1. We reserve the right to amend, modify, or replace these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting the updated Terms within the App or on the Website.
2. Where the changes are material, we will use reasonable endeavours to notify you in advance, including by in-app notification, email, or another appropriate means. Your continued use of the App after any changes take effect constitutes your acceptance of the revised Terms.
3. If you do not agree with any changes to these Terms, you must cease using the App and may cancel your Subscription in accordance with clause 7.

14. FORCE MAJEURE

1. We are not liable for any failure or delay in making the App available or performing any obligation in connection with these Terms to the extent that the failure or delay is caused directly by a Force Majeure Event, provided that:
   1. we use reasonable endeavours to minimise the impact of the Force Majeure Event and to resume normal service as soon as practicable; and
   2. the failure or delay is not attributable to our negligence, wilful misconduct, or failure to take reasonable precautions.
2. If a Force Majeure Event prevents us from making the App available for a continuous period of more than 60 days, we may discontinue the App (in whole or in part) without liability to you.
3. For the purposes of these Terms, Force Majeure Event means any event or circumstance beyond our reasonable control, including:
   1. acts of God, flood, earthquake, storm, cyclone, or other natural disaster;
   2. epidemic, pandemic, or public health emergency declared by a government authority;
   3. war, invasion, acts of terrorism, riot, or civil unrest;
   4. government action, law, regulation, order, or embargo;
   5. failure of third party infrastructure, including telecommunications, power networks, or cloud computing services; and
   6. cyberattack, distributed denial of service attack, or other malicious interference with digital infrastructure.
4. For the avoidance of doubt, a Force Majeure Event does not include financial difficulty or inability to pay.

15. TERMINATION

1. These Terms remain in force until terminated in accordance with this clause 15.
2. You may terminate these Terms at any time by:
   1. cancelling your Subscription in accordance with clause 7;
   2. closing your Account; and
   3. uninstalling the App from all of your devices.
3. We may terminate these Terms and your access to the App and the Services immediately by notice to you if:
   1. you breach these Terms (including our Acceptable Use Policy) in a material respect and do not remedy the breach (if capable of remedy) within 14 days of receiving notice from us;
   2. we reasonably believe that your continued use of the App poses a risk to us, other users, any Affiliated Influencer, or the integrity of the App; or
   3. we cease to operate the App (in whole or in part).
4. On termination of these Terms:
   1. your right to access and use the App, the Services, and the AI Features immediately ends;
   2. you must uninstall the App from all of your devices;
   3. where we have terminated these Terms because we have ceased to operate the App (and not due to your breach or fault), any Fees paid in advance for periods after the effective date of termination will be refunded on a pro-rata basis. In all other cases (including where you terminate or where we terminate due to your breach), Fees are non-refundable in accordance with clause 6.5; and
   4. any provisions of these Terms that by their nature should survive termination (including clauses on Intellectual Property, liability, indemnity, and governing law) will continue in force.

16. GENERAL

1. Governing Law: these Terms are governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.
2. Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.
3. Waiver: A failure or delay by us in exercising any right, power, or remedy under these Terms does not operate as a waiver of that right, power, or remedy. A single or partial exercise of any right, power, or remedy does not preclude any other or further exercise of that right or any other right, power, or remedy.
4. Entire Agreement: these Terms, together with our Website Terms of Use and Website Disclaimer and Privacy Policy and Acceptable Use Policy and Cookie Policy constitute the entire agreement between you and us in relation to your use of the App and the Services and supersede all prior agreements, representations, and understandings.
5. Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any third party without your consent.
6. Contact: Lumen App Pty Ltd can be contacted at ⁠support@thelumenapp.com.au or by writing to Level 10, 369 Royal Parade, Parkville VIC 3052.